Career Opportunities

JOIN OUR TEAM AND DO GREAT THINGS!

For over 16 years, African Impact has been operating volunteer projects, internships, and study abroad programs in 10 countries across Africa. We develop volunteer projects, internships, and study abroad programs hand in hand with local communities to ensure the work we do meets the needs of the communities and contributes to long term, sustainable change. We work in collaboration with local NGOs, schools, hospitals, clinics, women’s groups, and organizations across the continent and offer support through volunteer assistance and, in some cases, donations and fundraising from our charity organization, the African Impact Foundation.

current Job Opportunities

Website Operations & Development Manager

Start Date: immediately

Position Type: Permanent

As Web Operations and Development Manager, you will manage the planning, definition, implementation, testing and release of all changes and developments across our websites for the African Impact brand. You will govern the processes and procedures necessary to ensure the continuity, security, accessibility, quality assurance and strong operational performance of each website. 

You will manage our web development relationships with developers, SEO consultants and other technical relationships to ensure all changes, campaigns, developments and releases are clearly defined and briefed, effectively implemented, tested and deployed in line with the requirements, deadlines and budget agreed with the business. 

You will work closely with our Marketing Manager to manage our look feel and UX, planning the delivery of an iterative website development roadmap, whilst collaborating with our Sales Manager and general management on the performance of our site. 

  • Manage the operational performance of our websites.  
  • Establish and take responsibility for the necessary processes, procedures and tasks to ensure our websites are consistently up-to-date with the latest product and content, meet high standards of quality, consistent behaviour, uptime, speed, security and compliance 
  • Responsible for the technical logic and behaviour of the website, translating the business requirements and logic into technical specifications and logic, briefing technical requirements to web development agency and overseeing all development work so that it meets our business, technical and functional requirements and acceptance criteria prior to deployment.  
  • Create and manage clear and comprehensive documentation for all website processes, procedures, behaviour and logic that can be easily comprehended by non-technical stakeholders and new starters.  
  • Manage the effective and efficient delivery of all small changes, campaigns, product launches and developments across our websites. 
  • Manage our web development agency/developers to ensure changes, product launches and developments are planned, prioritised, actioned, tested and released in accordance with the website development roadmaps, acceptance criteria and our quality standards.  
  • Manage our web development agency/developers to maximise quality of output and value of investment in development work and relationship through effective planning, collaboration, supplier management and effective ways of working.  
  • Manage hosting of our website, and software such as Google Analytics, Cloudflare, Hotjar and others.
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  • Establish and manage the web governance, processes and procedures required to ensure consistency, quality, compliance and optimum operational performance across our websites.  
  • Work closely with our Marketing Manager and general management to establish and manage the processes, monitoring and contingency plans required for maximum website availability/uptime and reliability.  
  • Work closely with the necessary to plan and deliver all product launches and campaigns across our websites on-time and on-brief, collaborating and communicating on progress. 
  • Work with all parties to plan all development projects and tasks, from receipt of designs, or brief, through to release across websites
  • Oversee and manage our QA processes and procedures to ensure all developments and fixes are extensively and rigorously tested across devices and browsers prior to release.  
  • Empower our development agency to deliver components and fixes of a high quality through clear briefing and prioritisation, acceptance criteria and close collaboration during QA phases.  
  • Report weekly on KPI’s of our online performance
  • Lead our web development agency with clarity and direction around ways of working for managing website changes, campaigns, product launches, fixes and large-scale projects.  
  • Clearly communicate to stakeholders and senior management timelines, risks, issues, challenges and successes related to bug fixes, small and large-scale developments.  
  • Clearly communicate with the Marketing Manager to ensure they have the information and guidance required to deliver assets on time for campaigns and developments and to go live according to deadlines.  
  • Provide input and feedback to business stakeholders and creative team on technical feasibility, complexity and timelines associated with wireframes and design concepts.  
  • Support the Business Solutions Team with ad-hoc testing required for system updates and releases. 
  • Manage our development agency/developer to deliver high-quality output and ROI in the form of components and fixes through both their service desk and our project management boards, collaborating to identify improvements in ways of working and quarterly reviews. 
  • 4+ years experience in website operations/website management/webmaster 
  • Extensive knowledge and hands-on experience of website development  
  • WordPress CMS knowledge would be highly desirable 
  • Light coding skills 
  • Excellent communication and collaboration skills 
  • And of course… A passion for all things volunteer travel related! 

If you fit the above criteria, please email Greg with a covering note and your CV to [email protected] with the subject title – ‘Website Operations & Development Manager’.