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Volunteer Coordinator – Medical & Community Projects

The African Impact team in Zambia is hiring! We are looking for a proactive, team player and passionate Coordinator for our Medical & Community projects. This role is deeply embedded in the community and offers an unparalleled opportunity to immerse yourself into Zambian life whilst leading and supporting volunteers who come to work on the project. You will be responsible for the day-to-day coordinating of volunteers, ensuring they have an unforgettable experience whilst staying safe, healthy and entertained both on project and at our volunteer house.

Sounds like a dream? Check out the requirements below and send your CV and a short introduction video including what motivated you to apply for this role, and what you’ll bring to the team, to sander@africanimpact.com before the 28th of August.

Overall responsibilities:

You will be responsible for coordinating and developing the medical and community project. You will live in the volunteer house and be responsible in making sure our international volunteers are comfortable in their accommodations and enjoying their volunteer experience. You will need to balance your time between managing relationships, planning activities, actively seeking new partnerships to expand the programme, encouraging and supporting volunteers and reviewing the projects and proposing changes based on feedback.

Detailed responsibilities: 

Experience Management:

  1. Lead and coach the volunteers to deliver the volunteer experience and to run the medical & community project.
  2. Ensure activities provide unique and immersive experiences.
  3. Make the decisions on how to implement improvements based on volunteer feedback to drive continuous improvement.
  4. Be actively involved in social activities with volunteer, always maintaining a professional relationship & creating a positive volunteer atmosphere- present, enthusiastic & engaged
  5. Run all aspects of the medical & community project to demonstrate what good looks like.
  6. Encourage and guide volunteers to be the best they can be.
  7. Organising weekly schedule for all volunteers when you are on duty.
  8. Effectively communicate goals and reasoning behind cultural guidelines to volunteers.
  9. Ensuring volunteers know when/where/what they are doing and adhere to schedule- project goals, punctuality.

Project Coordination: 

  1. Leading volunteer preparation for lessons.
  2. Ensure the quality of teaching and lesson preparation is consistent & maintains a high standard at all times.
  3. Maintain relationships with community caregivers, clinical officers and patients.
  4. Provide health related workshops to the local community.
  5. Oversee and guide the Public Health interns.
  6. Working to actively create a positive team environment.
  7. Constant communication to the managers about any issues or project challenges.
  8. Host the general and heath induction for new volunteers and interns.
  9. Alongside the volunteer coordinators, maintain strong partner relationships for long term sustainable projects.
  10. Clearly demonstrate adherence to the Code of Conduct, Standard Operating Procedures and Experience documents on how to support the Volunteer Experience.

Enterprise Management: 

  1. Advise the Volunteer and Base Manager on any budget requirements according to the arrival schedule and necessary expenditure.
  2. Maintain any company assets to a good quality.
  3. Provide reports and imagery to the office to support the growth in numbers of volunteers.
  4. Oversee any expenditure you are responsible for ensuring good records are maintained.
  5. Identify areas for growth and improvement discussing these with your Volunteer and Base manager.
  6. Contribute to the running of social media pages.
  7. Collating weekly, monthly and quarterly medical project stats

Community Engagement:

  1. Maintain positive relationships with local staff, students, teachers & community members.
  2. Support and guide all local project members of staff to reach their goals and potential.
  3. Develop an understanding of the cultural within the local community.
  4. Spend time in the community building relationships and assist volunteers transitioning into life in Livingstone.
  5. Be a champion of our cultural guidelines to upkeep African Impact’s reputation with the community.
  6. Respond quickly and directly to community needs- implement projects to support their requirements.

Skills & Experience:

  1. Undergraduate degree (ideally in a medical related field but not mandatory)
  2. Able to move full-time to Zambia for minimum of one year
  3. Previous teaching/TEFL experience highly desirable
  4. Have volunteered abroad (within Africa preferred)
  5. A team player who’s interested in people, coaching, and supporting volunteers
  6. Self-motivated, flexible, independent, adaptable
  7. Love of socialising with different types of people and mixed ages
  8. A positive attitude and the ability to think on your feet

Logistics:

  1. Full-time accommodation and meals(Monday to Friday) are provided at the volunteer house
  2. One return flight will be reimbursed
  3. Stipend: dependent on experience